Effective Date: October 24, 2024
1. Introduction
At Skavala, we aim to provide transparent and fair policies regarding cancellations and refunds. Due to the nature of airline ticketing and third-party travel services, refunds are subject to specific conditions outlined below.
2. General Refund Policy
Not all flight bookings are eligible for refunds. Refund eligibility depends on:
- check_circle Airline rules and fare conditions
- check_circle Type of ticket purchased
- check_circle Discounts applied at the time of booking
By completing a booking on Skavala, you agree to the refund terms associated with that specific flight offer.
3. Non-Refundable Bookings
The following bookings are strictly non-refundable:
- Flights purchased with discounted fares or promotional offers
- Special deals, flash sales, or reduced-price tickets
- Any booking clearly marked as “Non-Refundable” at the time of purchase
No refunds will be processed for these bookings under any circumstances except where required by law.
4. Refundable Bookings
For bookings that are marked as refundable:
Refunds are not issued in full. A 30% deduction will be applied to the total booking amount.
The final refund amount may also be affected by:
- Airline cancellation penalties
- Fare rules and restrictions
- Third-party service charges
5. Refund Calculation
The refund amount is determined based on:
info Important: The refundable amount shown (if any) at the time of booking is the maximum possible refund, not a guaranteed payout.
6. Cancellation Process
To request a refund:
- 1 Contact Skavala support via email or platform dashboard
- 2 Provide your booking reference number
- 3 Submit your cancellation request
All requests are subject to verification and airline approval where applicable.
7. Refund Processing Time
7–21
Business Days
Refunds are processed after approval. Processing time may vary depending on airline response time and payment method (including crypto processing times).
8. Payment Method for Refunds
Refunds will be issued using the same payment method used during booking.
Cryptocurrency Payments
Refunds will be sent to the provided wallet address. Exchange rate fluctuations may affect the final value received.
Fiat Payments
Standard banking processing times apply in addition to Skavala’s processing window.
9. No-Show Policy
Failure to show up for a scheduled flight (no-show) may result in total forfeiture of the ticket value. No refunds will be issued in such cases unless permitted by the airline.
10. Changes Instead of Refunds
In some cases, airlines may allow date changes or route modifications. These may be subject to additional fees and fare differences.
11. Force Majeure
Refunds for disruptions caused by events beyond control (e.g., weather, strikes, government restrictions) are subject to airline policies and may not be guaranteed.
12. Contact Information
For refund and cancellation requests, please reach out to our dedicated support advisory.
13. Policy Acceptance
By booking through Skavala, you acknowledge and agree to this Refund Policy and the conditions attached to your selected flight.
Finality
“All refund decisions are final once processed”
Relationship
“Skavala acts as an intermediary between customers and airlines”